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SHIPPING - We offer Cash on Delivery (COD) as our primary payment method. No advance payment is required. You can pay in full when your order is delivered to your doorstep. Shipping Charges Shipping charges apply to all orders and range between Rs. 250 to Rs. 350 per order, depending on the delivery location and package size. Delivery Time Orders are typically delivered within 3 to 4 business days from the date of confirmation. Delivery times may vary slightly based on your location and courier availability. Order Processing All orders are processed and dispatched promptly. You will receive a confirmation message once your order is placed, followed by a shipping notification with tracking details. Delivery Areas We deliver to most major cities and towns. If your location is not serviceable by our courier partners, our team will contact you for alternate arrangements. Questions? If you have any questions about your order or shipping, feel free to contact our customer support team. Reurn - We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at airjetbrandsuits@gmail.com. Please note that returns will need to be sent to the following address: Grace Hotel Basemen, main Chiniot Bazar Faisalabad. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at airjetbrandsuits@gmail.com. Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds - We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at airjetbrandsuits@gmail.com.